FAQ

Your bike doesn’t look like my bike, which size should I get?
-We understand that every player has a preference. We generally say to get a frame size closest to what you would ride on the street. The Joust was designed to handle tighter than a typical road frame and mountain bike frame so buying a smaller frame wouldn’t be necessary for better turning and performance.

If you would like to see what your bike might look like fit wise on a Joust, you can visit our Check Fit section where you can play with options to see where your geometry measures up the Joust.

If I don’t have a PayPal account, how can I purchase a Fleet Velo?
-You can use a regular credit or debit card with Paypal even if you don’t have an account.

OH SNAPP! I BROKE MY FRAME MAKING A SICK SHOT, OH MAN, YOU SHOULD HAVE BEEN THERE! Now, how do I get my frame fixed?
-Building an indestructible frame for Bike Polo is going to be close to impossible, or would be too heavy for anyone to want to purchase it. Frame replacement can be a a two sided coin, sometimes an expensive two sided coin. Under our warranty, frames that were put under excessive abuse like: throwing a bike out of anger, reckless playing habits, dropping off a porta-potty as well as other excessive treatment of the bike are not covered under warranty. We also understand that crashing is a part of polo and sometimes another person will inflict more damage to your bike than you will. We would still like to see pictures of your frame and a description of how it broke, where on the frame, and how long you have owned the frame.

What kind of SEAT POST should I choose? 
-With bike polo, it’s better to err on the side of too tough. Bike polo puts more stress on seat posts and tubes that most kinds of riding. CRITICAL INFORMATION: You need to have at least 6 inches (15cm) of seatpost insertion, or you can damage the seat cluster.

USE THE CORRECT SPECIFIED SEAT POST, DO NOT USE SHIMS.  Shims can cause an internal rocking in the seat mast which can cause “necking” on the seat post.  This looks like a wrinkle on the back side of a seat mast.

DO NOT USE MODIFIED OR POST PRODUCTION BENT SEAT POST.

CAN I WELD ON MY OWN GUSSET?

-NO! We stand behind our craft 100%. If there is ever a question in regards to the frame or its structure, please take pictures and contact us.

If I bought my bike second hand, does the warranty still cover my bike?
-Warranty is not extended beyond the original owner.

Is it possible to get custom geometry and braze ons?
-Yes, every change to a stock Fleet Velo may be subject to an increase in price.

Why is the Joust a 120mm rear spacing and a Joust Wide 135mm?
-Because of the popularity of bike polo in the fixed gear/single speed community, we went with the 120mm so that flip flop track hubs could be rebuilt on 26 inch rims. We use the 135mm rear because of the availability of mountain bike wheels both new and used.

Which length crank arms should I use on my Joust?
-The frame design was based around 165mm cranks, but most of the frames will accomodate a 170mm without toe over lap. A 59cm and above can handle a 175mm crank with platform pedals.

Can I buy a frame if I’m not from the United States?
- Yes, we can ship many places internationally. Contact us for potential charges. In addition to shipping and customs, you must pay any duties and domestic taxes (like V.A.T.). Shipping to Europe or Asia runs from US$200-350.  

Will Fleet Velo sponsor our city’s tournament?
-We are more than happy to take your tournament into consideration for sponsorship. We require a sponsorship packet that would include information such as; Where the tournament is being held, how many teams are registered or expected to register, the prize categories, and of course some information about your city and a description of your polo scene and its history.

Copyright Fleet Velo 2011. Have question? Email fleetone@fleetvelo.com